Shelterlogic Returns Policy
Returns are handled on a case-by-case basis; however, Customer’s Remorse returns must be processed within 30 days of shipment, and the items must be factory-packed and in resalable condition. Please use below as the guidelines:
Customer Remorse Returns:
Products may be returned within 30 days of shipment under the following conditions:
Product is unused, in original packaging and can be restocked. Credit will be issued to the retailer upon receipt of product in restockable condition. Any product returns received which are used/not restockable will be scrapped and cannot be returned to the customer. There will be no credit issued in this case. Customer pays outbound and return freight; Freight Collect shipments will be refused by ShelterLogic at the dock. Product can be returned only with RMA issued by ShelterLogic Retail Team noted on packaging. Please be aware that this RMA covers the cost of the product only. It does not cover outbound or return freight. Please insure that any return shipment is made either via freight prepaid or 3rd party billing to your account. ShelterLogic does not accept any Freight Collect shipments. Incoming shipments which are Freight Collect will be refused by ShelterLogic. Returns will be credited once received and confirmed that the product is unused, in original packaging and in resalable condition. Returns received which cannot be restocked will not be credited and the product will be scrapped.
As outlined in the email below, shipping can be handled in one of two ways – either via national Freight program (NFP), which is a published flat-rate for that item shipping anywhere in the continental US (does not cover AK, HI, PR or other US territories) – this may not be the best option as it is designed to cover the costs going to any address within the contiguous states, but is easiest for new businesses; the other option is 3rd-party billing, where you contract with both a parcel carrier (ex. UPS, FedEx) and a trucking company for LTL items (ex. Estes, Saia) and supply the account number to us – we will then ship items out on your shipping accounts, and you will be billed by SLG for the item, and your contracted carrier for the freight.
Everything looks great! Unpacked, counted and now waiting for our deck to be finished before we can erect the Gazebo on it.
The gazebo I ordered was out of stock everywhere but they were able to get me one. There was a delay in shipping that I expected but I was informed immediately by email but the rare thing is when I emailed them with questions they actually responded this company cares about their customers
It took me a few days but, that's only because I kept getting rained out. In northern Arizona, we get a lot of thunderstorms. The instructions were easy and precise. The materials were of high quality. Keep up the good work.
I’m putting the gazebo together. It is very well built and no cut corners on quality. I feel that this is the best you can buy. Just be ready for a lot of work. It’s worth the time it takes.
This gazebo is wonderful. I paid for professional installation and am thrilled with the team who put it together. The gazebo looks great in our backyard and am 100% satisfied with my purchase. I did a lot of research (over one year) before deciding on this 10X10 unit. I plan on staining the wood to match our wooden deck. The item is natural cedar color when received. Strongly recommend this unit and do yourself a favor and pay for professional installation. Save yourself grief. Lol.
Only problem it took 5 months to get it???
Looks amazing. Took a little long to get in due to delays from the manufacture and covid. However we finally got and built it.
Worked hard getting me my gazebo during these trying times.
We loved playing billiards and table tennis so this item saved us a lot. Very excited to receive this one and can't wait to play games with my family.
It was delivered kind of late but the item arrived with complete parts and without any dents
This Gazebo is very easy to install. Fits perfectly in our empty space!
This is a very nice product! The communication is good and the representatives are nice.
Don't order this if you need it now. Been waiting weeks just to hear anything from these guys. If you need an update you need to call them. Don't think they'd ever call or e-mail
Very professional received my product pretty much on time.Great pricing