GLD Products Returns policy
GLD takes the risk out of online shopping and has a return policy to give you peace of mind.
If your product does not work, arrives damaged, or does not meet the expectations that we have set forth, we have a procedure that is easy to use and guarantees satisfaction.
I ordered the wrong size/color or I changed my mind.
All you will need to do is send the items back to us at the address listed at the bottom of the page. Please call our customer service line, or send an email to the address listed below, indicating what you would like instead, or that you would like a refund. All returned items must be in "as new" condition. “As new” means that the product is in the same condition in which you received it. Please return the item in the original packaging including any manuals, cabling and accessories in saleable condition. Items to be returned must be unused and unmodified in any way.
Please note that we do not refund shipping fees. All returns/exchanges must be submitted within 30 days of the date we ship out your order. Returns and exchanges are processed within 2 business days from when they arrive at our warehouse. Depending on your bank, refunds can take up to two weeks. You will get an email with tracking if you asked for an exchange.
Something is wrong with my order.
Please call or email us using the contact information below. Have your email confirmation ready when you call. Claims must be made within 30 days from when an order is purchased.
I think my product is defective.
We warrant every product we make to be free of manufacturer defects in materials and workmanship. We will work with each customer to ensure that they are satisfied with their product. GLD does not warranty and is not responsible for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear. Items have differing warranty lengths that can be found on specific product pages. If you have any questions please contact our support team.
There was a delay in shipping that I expected but I was informed immediately by email. When I emailed them with questions, they immediately responded!
The instructions were easy and precise. The materials were of high quality. Love it!
My children enjoyed this! Easy to install as well and very satisfied with this purchase.
This Gazebo is very easy to install. Fits perfectly in our empty space!
The item arrived with complete parts and without any dent!
Haven’t built the bar yet it’s for my husband’s surprise birthday party in April. I looked at the bar and it looks really nice.
Everything looks great! Unpacked, counted and now waiting for our deck to be finished before we can erect the Gazebo on it.
The gazebo I ordered was out of stock everywhere but they were able to get me one. There was a delay in shipping that I expected but I was informed immediately by email but the rare thing is when I emailed them with questions they actually responded this company cares about their customers
It took me a few days but, that's only because I kept getting rained out. In northern Arizona, we get a lot of thunderstorms. The instructions were easy and precise. The materials were of high quality. Keep up the good work.
I’m putting the gazebo together. It is very well built and no cut corners on quality. I feel that this is the best you can buy. Just be ready for a lot of work. It’s worth the time it takes.
This gazebo is wonderful. I paid for professional installation and am thrilled with the team who put it together. The gazebo looks great in our backyard and am 100% satisfied with my purchase. I did a lot of research (over one year) before deciding on this 10X10 unit. I plan on staining the wood to match our wooden deck. The item is natural cedar color when received. Strongly recommend this unit and do yourself a favor and pay for professional installation. Save yourself grief. Lol.
Only problem it took 5 months to get it???
Looks amazing. Took a little long to get in due to delays from the manufacture and covid. However we finally got and built it.
Worked hard getting me my gazebo during these trying times.
We loved playing billiards and table tennis so this item saved us a lot. Very excited to receive this one and can't wait to play games with my family.