Best Redwood Returns Policy
- Should a shipment arrive incorrect, we will correct it at no expense from the customer after receiving proof of the error by our company, but in case of error by our customers (wrong address or product, etc.) every correction will be at customer's expense *freight company charges applies*.
- In case of shipping damage (not assembly), we will ship replacements accordingly, after receiving returned damaged item and proof of shipping damage claim by the carrier. If the purchase order was through a retail company, the retail company must place a new purchase order, to replace our mutual customer's order.
- Non Custom made items cancellation policy: we can process a cancellation up to 24 hours after the order is placed, a 15% cancellation fee will be applied. Once this period expires, we do not take cancellations.
- Custom made items cancellation policy: we can process a cancellation up to 24 hours after the order is placed, a 30% cancellation fee will be applied. Once this period expires, we do not take cancellations.
- We do not offer refunds for customer’s remorse.
- If you have further questions regarding our guarantee or cancellation policy, please call us directly at 1-800-393-4128 or email us and we will assist you within 24 hours.
Don't order this if you need it now. Been waiting weeks just to hear anything from these guys. If you need an update you need to call them. Don't think they'd ever call or e-mail
Very professional received my product pretty much on time.Great pricing