All Things Cedar Returns Policy
If your customer needs to return an item we will refund to you the purchase price of the order less the original shipping costs. Returns must be requested by email within 30 days of receipt of merchandise and are subject to a standard 15% restocking fee.
All merchandise must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. It is the customers resonsibility to ensure all Returns or Exchanges are in unused condition and re-packaged properly. Any product returned in used or damaged condition will not be refunded.
Orders cancelled after packages have been shipped will be subject to round trip shipping and handling charges. A return for refund does not come under our warranty conditions above, therefore your customer is responsible for the cost of return shipping. As our drop-ship client, all refunds/additional shipping/and or restocking fees will be issued directly to you.TO RETURN A PRODUCT FOR EXCHANGE OR REFUND
- Request a retrun authorization number (RA number) below.
- Once you receive our (RA Form), have your customer print it out and attach a copy to the outside of each package being returned.
- Have the customer ship the item back to us to us through the shipping method of their choice and email us with the tracking number.
- All returns must be accompanied by the RA Form and must be shipped prepaid to our US Warehouse as stated on the RA Form.
- Any shipments returning without this documentation will be refused and no amount will be refunded.
- If returning for an exchange we will ship a replacement to you at no charge.
Contact Us for more Information.
Don't order this if you need it now. Been waiting weeks just to hear anything from these guys. If you need an update you need to call them. Don't think they'd ever call or e-mail
Very professional received my product pretty much on time.Great pricing